Privacy Policy

Introduction

Welcome to ASTRO SHIV SHAKTI (“Shiv Shakti,” “we,” “our,” or “us”). Shiv Shakti – From the Cosmos to Your Soul is a spiritual guidance platform rooted in ancient Indian wisdom, offering astrology consultations, horoscope services, tarot reading, numerology, and spiritual products.

The Shiv Shakti application (“App”) is owned and operated by ASTRO SHIV SHAKTI, a company established under the laws of India having its registered office at:
WARD NO 12, BUJURG, DABRA GWALIOR, MADHYA PRADESH - 475110.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, products, and services. By accessing or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Gender
• Address Information
• Birth Time & Birth Place (Enquiry)
• Profile Photo (Optional)

How We Use Your Information

We use your information to:

• Provide astrology consultations and spiritual guidance
• Process bookings, orders, and payments
• Deliver spiritual products and services
• Improve user experience and app functionality
• Prevent fraud, abuse, and unauthorized activities

Astrology & Spiritual Disclaimer

We do not guarantee:

• Accuracy of predictions
• Guaranteed outcomes
• Permanent solutions
• Financial, medical, legal, or psychological results

Our services are intended for spiritual guidance and informational purposes only. They should not be considered a substitute for:

• Medical advice
• Legal advice
• Financial advice
• Psychological counseling

Users are advised to make decisions using their own judgment and discretion.

Consultation & Communication

When you interact with astrologers through Chat, Voice Call, Video Call, or Enquiry Forms, communication data may be stored temporarily for:

• Quality monitoring
• Service improvement
• Fraud prevention

We respect user confidentiality and do not publicly share private consultations.

Spiritual Products & Orders

Shiv Shakti may offer spiritual and astrology-related products including:

• Rudraksha
• Gemstones
• Bracelets
• Spiritual Accessories

Product descriptions and recommendations are based on spiritual beliefs and traditional practices. Individual experiences and outcomes may vary.

Wallets, Payments & Refunds

Users may use wallet/recharge features for consultations and purchases. Refund eligibility depends on:

• Service type
• Failed transactions
• Technical issues
• Cancellation policies

For refund requests, you can contact us through our website:
https://shivshaktiastro.co.in/Contact-us.aspx

Data Sharing

We do not sell your personal information to third parties.

We may share limited information with:

• Delivery partners
• Technical service providers
• Legal authorities (if legally required)

All third-party partners are expected to maintain confidentiality and data protection standards.

Data Security

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

Account Deletion

Users may request deletion of their account and personal data by contacting us through the website or official contact email.

Upon verification:

• User account may be deleted
• Certain transactional or legal records may be retained where required by law

Become an Astrologer

Users interested in joining Shiv Shakti as astrologers may submit details through the "Become an Astrologer" feature. Information collected may include:

• Name, Experience, and Skills
• Contact Information and Professional Background

Our team may contact applicants for eligibility verification and onboarding.

Children’s Privacy

Our services are intended for users above 18 years of age. We do not knowingly collect personal information from children without parental consent.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external platforms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

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